FAQ's

When will I receive my order?

Items ship within 1-2 business days of your order date.

Estimated delivery times from shipment date:

Shipments generally require the following times:

Italy and Europe: 2-4 working days, while 3-7 working days for remote destinations

Rest of the world: 4-9 business days

After placing your order you will receive an email with the tracking number which will allow you to track your order.

Can I change/return my order?

Of course, you can change or return your order within 28 days of receiving the goods, however the product must not have been used or tampered with, in which case refunds or exchanges cannot be authorised.

To be able to change or return your order you must first notify us via e-mail at ufficio@brador.it .

We remind you that without prior communication of exchange or return we may not be able to satisfy your request.

The shipping address for returns/exchanges is as follows:

EUROTOP & BRADOR SRL
VIA STRADA DELLE CAMPAGNE 10
61010 TAVULLIA(PU)- ITALY

What size should I order?

We recommend you follow our size guide, it's quick and easy!

Size guide for sandals

Size guide for sneakers

Does the leather soften over time?

The leather used to create our shoes is of the highest quality, with use you will notice that the leather becomes softer and softer to the touch until it becomes one with your foot: our leathers in fact follow a vegetable tanning process and with use they tend to become softer and fluffier.

Are Brador footwear suitable for everyone?

Every foot is special, which is why we try to create footwear that is suitable for everyone. Each shoe, based on its characteristics, can be more or less suitable for a particular type of foot.

If you tend to have a plant of
foot wide, we advise you to take one size larger, vice versa if you have a
very thin and thin foot decrease by one number!

If you are interested in a particular model, write to us on amministrazione@brador.it , we will try to advise you as best we can!

What is my size?

We recommend you follow our size guide, it's simple
it's fast!

Size guide for sandals

Size guide for sneakers

Is shipping free?

Shipping to Italy and Europe
is always free, except for the following countries:

- Sweden, Denmark, Finland, the Balearic and Canary Islands : the shipping cost of which is 10 euros .

- Switzerland, Great Britain, Norway : the shipping cost of which is 20 euros .

- Rest of the world : the cost of which is 45 euros.

When will I receive my order?

Items ship within 1-2 days
working hours from the order date.

Estimated delivery time from date of
shipping:

Shipments generally require the following times:

Italy and Europe: 2-4 working days, while 3-7 days
working for remote destinations

Rest of the world: 4-9 business days


After placing your order you will receive an email with the number
shipping (tracking number) which will allow you to track your order.

Where are Brador shoes shipped from?

Our shoes are 100% made in Italy and are shipped only and exclusively from Italy,
directly from our headquarters.

Do you ship outside Italy / Europe?

Of course, most of our customers are foreigners!

We are also present in more than 400 stores around the world!

Clarification on shipments outside Europe:

The cost of the product includes VAT, additional expenses and customs duties for shipments outside Europe
are the responsibility of the customer, if the same does not accept the order a
Due to customs duties, the return costs will be deducted from the refund.

How can I check the status of my order?

When we ship your order we always send you an email with the tracking number so
you will be able to track the status of your order when and how you want.

If you haven't received it, we recommend checking your spam folder.

Can I change my order after completing it?

If for any reason you realize you have the wrong size or model, no problem, contact us immediately at ufficio@brador.it , if the order has not been shipped it will be promptly sent.
replaced with the right model.

If, however, you realize that you made a mistake in ordering only after the goods have been shipped, follow the instructions below relating to the procedure for making an exchange/return.

Is the return free?

Returns are free (in Italy and Europe)* in cases of size or model changes.

* except Sweden, Denmark, Finland, the Balearic Islands and the Canary Islands.

Can I change/return my order?

Of course, you can change or return your order within 28 days of receiving it
of the goods, however the product must not have been used or tampered with, in this way
refunds or exchanges cannot be authorized in this case.

To be able to change or return your order you must first notify us via e-mail
at ufficio@brador.it .

We remind you that without prior communication of exchange or return
We may not be able to accommodate your request
.

 

The shipping address for returns/exchanges is as follows:

EUROTOP & BRADOR SRL

VIA STRADA DELLE CAMPAGNE 10,61010 TAVULLIA(PU)- ITALY

TERMS E
CONDITIONS

All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.

In the event that the customer receives defective goods, or that errors occur in shipments by BRADOR, he is required to follow the same instructions above. BRADOR reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to its premises.

Returns authorized by BRADOR must be shipped from the same country where the original order was delivered.

-BRADOR reserves the right not to accept returns sent with couriers other than the one indicated in the email with the return instructions if delivery involves additional costs for BRADOR or requires collection from a branch of the courier itself.

-BRADOR reserves the right not to refund any customs fees due to the return of the goods.

-BRADOR also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions established. In these cases the goods will be returned to the sender at the original shipping address.

For all aspects not specifically expressed, European legislation applies
distance trading.

What is the procedure to follow to make an exchange or return?

You want to change yours
order? Here is the procedure to follow:

  • Contact us by email at ufficio@brador.it informing us of the reason for the exchange or return and providing the order number (which you can find in the order confirmation email)
  • After receiving all the necessary information, the footwear and accessories must be returned together with their original box which in turn must be carefully packaged.
  • As soon as the return reaches our office and, after having verified the integrity of the product, we will send you the new pair, notifying you by email and providing you with the new tracking (in case of exchange), or we will refund you (in case of return) .

* For the countries Sweden, Denmark, Finland, the Balearic Islands and the Canary Islands there is a cost contribution of 10 euros.

I want to change size, but the size is currently not available

You want to make a change, but al
At the moment your number is not available, in this case we invite you to write
to our customer service at the e-mail address ufficio@brador.it , so we can inform you if the size you want will be or
less available again. Our best sellers are cyclically restocked
in all sizes.

In case the requested size is not
is available again, or you don't want to wait for it to become available, you can
make a product exchange or request a refund. In any case
We will always try to find the solution that satisfies you the most.

Can I return a product that I received as a gift?

Yes, the return of a product purchased as a gift will result in a
refund to the original purchaser's credit card.

If you receive an item as a gift and wish to return it, please comply
simply to the instructions on how to send the product back, that's the thing
very simple and returns shipping is free.

How long does it take for me to receive my refund?

The refund will be made immediately upon receipt of the goods and after having verified their integrity. The technical times for processing the refund then depend on the methods used for payment (PayPal, credit card, bank transfer)

Can I return a product purchased online to a store?

Sorry, at the moment we do not offer the possibility to return or exchange products purchased online from our stores.

What are the payment methods?

We accept the following payment methods:

- credit and prepaid cards

-paypal

-bank transfer (bank
deposit). In this case the order will be shipped as soon as we receive the
bank transfer to our current account. However, we inform you that if within 7 days
we do not receive the payment we will be forced to cancel your order.

Can I pay in another currency?

No, we can currently only accept payments in euros.

Can you pay on delivery?

No, sorry, we do not accept this payment method at the moment.

I received a discount code, how can I use it?

If you have received a discount code via email or on other social channels, remember to use it during checkout, you will find a special space to enter it.

How can I take care of my footwear?

The leather of our shoes
it must be cared for, just like our skin. In fact, we recommend:

  • Do not expose footwear to direct sources of heat for long periods of time;
  • Do not clean the leather with chemicals, it is preferable to use a slightly damp cloth;
  • Store your footwear in dry places inside the Brador box;

For any other information regarding the care of one of our products, do not hesitate to contact us!

Get in touch

Have questions about your order, or a general inquiry?