FIT & SIZING
- does the leather soften over time?
The leather used to create our shoes is of the highest quality, with use you will notice that the leather becomes softer and softer to the touch until it becomes one with your foot: our leathers in fact follow a vegetable tanning process and with use they tend to become softer and fluffier.
-are Brador shoes suitable for everyone?
Every foot is special, which is why we try to create footwear that is suitable for everyone. Each shoe, based on its characteristics, can be more or less suitable for a particular type of foot.
If you tend to have a wide sole, we advise you to take one size larger, vice versa if you have a very thin and thin foot go down one size!
If you are interested in a particular model, write to us on firstname.lastname@example.org , we will try to advise you as best we can!
DELIVERY & TRACEABILITY
-When will I receive my order?
Items ship within 1-2 business days of ordering.
Estimated delivery times from shipment date:
Shipments generally require the following times:
Italy and Europe: 2-4 working days, while 3-7 working days for remote destinations
Rest of the world: 4-9 business days
After placing your order you will receive an email with the tracking number which will allow you to track your order.
-is shipping free?
In Italy and Europe shipping is always free, with the exception of the following countries:
- Sweden, Denmark, Finland, Balearic Islands, Canary Islands: whose shipping cost is 10 euros
- Switzerland, Great Britain, Norway: the shipping cost of which is 20 euros
- Rest of the world: whose shipping cost is 45 euros
-where are Brador shoes shipped from?
Our footwear is 100% made in Italy and is shipped only and exclusively from Italy, directly from our headquarters.
-do you ship outside Italy / Europe?
Of course, most of our customers are foreigners!
We are also present in more than 400 stores around the world!
Clarification on shipments outside Europe:
The cost of the product is inclusive of VAT, further expenses and customs duties for shipments outside Europe are the responsibility of the customer. If the customer does not accept the order due to customs duties, the return costs will be deducted from the refund.
-How can I check the status of my order?
When we ship your order we always send you an email with the tracking number so you can track the status of your order whenever and however you want. If you haven't received it, we recommend checking your spam folder.
-can I change my order after completing it?
If for any reason you realize you have the wrong size or model, no problem, contact us immediately at email@example.com , if the order has not been shipped it will be promptly replaced with the right model.
If, however, you realize that you made a mistake in ordering only after the goods have been shipped, follow the instructions below relating to the procedure for making an exchange/return.
RETURNS AND EXCHANGES
-Can I change/return my order? (see above)
Of course, you can change or return your order within 28 days of receiving the goods, however the product must not have been used or tampered with, in which case refunds or exchanges cannot be authorised.
To be able to change or return your order you must first notify us via e-mail at firstname.lastname@example.org .
We remind you that without prior communication of exchange or return we may not be able to satisfy your request .
The shipping address for returns/exchanges is as follows:
EUROTOP & BRADOR SRL
VIA STRADA DELLE CAMPAGNE 10
61010 TAVULLIA(PU)- ITALY
-Is the return free?
Returns are free (in Italy and Europe)* in cases of size or model changes.
-What is the procedure to follow to make an exchange or return?
Do you want to change your order? Here is the procedure to follow:
- Contact us by email at email@example.com informing us of the reason for the exchange or return and providing the order number (which you can find in the order confirmation email).
- After receiving all the information necessary for the return, the footwear and accessories must be returned together with their original box which in turn must be carefully packaged.
- As soon as the return reaches our office, and after having verified the integrity of the product, we will send you the new pair, notifying you by email and providing you with the new tracking number.
*For the countries Sweden, Denmark, Finland, the Balearic Islands, the Canary Islands and the Greek Islands, a return cost contribution of 10 euros is expected.
-I want to change size, but the size is currently not available
You want to make an exchange, but at the moment your size is not available, in this case we invite you to write to our customer service at the email address firstname.lastname@example.org , so we can inform you whether or not the size you want will be available again available. Our best sellers are cyclically restocked in all sizes.
If the requested size is not available again, or you do not want to wait for it to become available, you can make a product exchange or request a refund. In any case we will always try to find the solution that satisfies you the most.
-Can I return a product that I received as a gift?
Yes, returning a product purchased as a gift will result in a refund to the original purchaser's credit card.
If you receive an item as a gift and wish to return it, simply follow the instructions on how to send the product back, it's very simple and return shipping is free.
- How long does it take for me to receive my refund?
The refund will be made immediately upon receipt of the goods and after having verified their integrity. The technical times for processing the refund then depend on the methods used for payment (PayPal, credit card, bank transfer)
- Can I return a product purchased online to a store?
Sorry, at the moment we do not offer the possibility to return or exchange products purchased online from our stores.
-What are the payment methods?
We accept the following payment methods:
- credit and prepaid cards
-bank transfer (bank deposit). In this case the order will be shipped as soon as we receive the bank transfer to our current account. However, we inform you that if we do not receive payment within 7 days we will be forced to cancel your order.
-Can I pay in another currency?
No, we can currently only accept payments in euros
-Can you pay on delivery?
No, sorry, we do not accept this payment method at the moment.
-I received a discount code, how can I use it?
If you have received a discount code via email or on other social channels, remember to use it during checkout, you will find a special space to enter it.
PLACE AN ORDER
-Do I have to create an account to place an order?
No, however if you create an account and register for our newsletter you will be able to be informed about discounts, promotions, and receive discount codes.
-how can I take care of my footwear?
The leather of our shoes must be looked after, just like our skin. In fact, we recommend:
- Do not expose footwear to direct sources of heat for long periods of time;
- Do not clean the leather with chemicals, it is preferable to use a slightly damp cloth;
- Store your footwear in dry places inside the Brador box.
- For any other information regarding the care of one of our products, do not hesitate to contact us!